Policies

Appointments and Cancellations

I groom one to one in order to give your dog my undivided attention and a stress free experience.

Appointment times are carefully worked out to ensure dogs arriving do not meet dogs leaving.

Late arrivals may mean there is not enough time to complete the groom you have booked, and late collections cause disruption for the next client. I will arrange with you on drop off a suitable collection time. Your punctuality for both drop off and collection is very much appreciated.

If you need to re-arrange or cancel your appointment, please give at least 24 hours notice. Clients who miss appointments without giving adequate notice will be required to pay a non-refundable 50% deposit before future bookings can be made. 


Before You Arrive

Please make sure your dog is ready for its grooming session. If it is energetic, please make sure it has had a long walk before arriving or it won't be able to stand still on the grooming table. Please ensure that your dog has recently toileted, and please DO NOT allow your dog to soil my driveway or the pavement. In case of accidents, please inform me straight away so I can ensure a thorough clean up. I have complimentary poop bags available. 

Please also double check your dog for fleas. If you discover fleas please contact me with as much notice as possible before your groom so we can discuss the best course of action.  I may be able to continue with your appointment including flea shampoo, or it may be better to wait until you have treated the fleas yourself. If your dog arrives with fleas there is a £15 surcharge to cover the costs of specialist flea treating shampoo and deep cleaning of the salon after your appointment.  


Payment Methods

Payment for all services must be made at the time of collecting your dog. With regret I am unable to provide credit and I do not accept cheques. I only accept payment in pounds sterling. 

My preferred payment methods are cash or cards. I have a card machine that accepts Visa, Mastercard, Debit Cards, American Express, Diners Club, Apple Pay and Google Pay - including contactless for amounts up to £30.

Bank Transfers (BACS) are also accepted, please contact me for the bank details. In all cases,  full payment must be received before collection of the dog.

Fleas


Vaccinations
Puppies


General Data Protection Regulations (GDPR)
Anal Gland Expression

Dogs have two small glands on either side of the anus. These glands fill up with a fluid that has a scent exclusive to each dog. When your dog secretes this fluid during defecation, he spreads his unique signature through his poop.  When the anal glands don’t express naturally during defecation they become painful and produce a foul odour. This can lead to chronic infection and, in some extreme cases, vets will surgically remove the glands.

If you see your dog scooting his butt on the ground, licking or biting at it, or sitting seems to be uncomfortable, he may have an anal gland problem. Normal anal glands do not need expressing, but if your dog requires it I am trained and insured to carry out external manual expression. You will be asked to fill in the form below beforehand, or you are welcome to print off a copy yourself and bring it with you. 


ANAL GLANDS FORM.docx ANAL GLANDS FORM.docx
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Matted Coats

Dogs with longer hair, and in particular dogs with wool or wool mix coats such as poodles, doodles and bichons, need regular grooming and up to daily brushing in order to keep the coat in good condition and tangle free. Areas of friction such as armpits, ears, tails and around collars and harnesses can be especially prone to matting.

If your dog arrives with matts in its coat, I will do my best to gently brush them out, as long as it does not cause the dog distress. There is a surcharge of £5 per 15 minutes dematting.

The most important factor is the comfort and welfare of your dog.. If at any point they find the dematting process too stressful I will not continue.

 There will then be 3 possible options:

  1. You take the dog home as is and brush the matts out yourself in small stages over time.
  2. You take the dog to a vet for sedation to allow pain free matt removal.
  3. With your permission, I will shave the matts off, leaving a shorter, more manageable style and the opportunity to grow the coat back longer if desired. 

Rest assured I will never clip off your dog's coat without permission -you will be asked to fill in the form below beforehand, or you are welcome to print off a copy yourself and bring it with you.


CLIP OFF PERMISSION FORM.docx CLIP OFF PERMISSION FORM.docx
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General Data Protection Regulations (GDPR)


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